FAQs If you cannot find an answer to your question, please connect with us via our website.
HOW SOON WILL I RECEIVE MY ORDER? Most orders are shipped within 3 days of ordering. Within Canada shipping takes 2-7 business days, In the USA, shipping is estimated between 5-12 business days.
DO YOU OFFER RETURNS OR EXCHANGES? Unfortunately, we do not. The nature of this type of product doesn't allow for it. However, if the issue is a product defect or product error, please get in touch so that we can make it right!
DO YOU SELL WHOLESALE? Absolutely! Please reach out: firstname.lastname@example.org I received the wrong product, what should I do? OOPS! Let's fix that asap! email@example.com
I WOULD LIKE TO ORDER AND DO NOT LIVE IN CANADA OR USA, WILL YOU SHIP? Let's discuss this. Please reach out: firstname.lastname@example.org
YOUR PRODUCTS ARE TRULY ALL NATURAL? Is there any special precaution to be taken? We use only pure and healing ingredients from the earth. For best shelf life results, avoid leaving your product in heat or direct sunlight. Avoid leaving it for extended periods of time in places such as the car, in the outside elements, near a heater or fireplace, all of which potentially pose intense temperatures.
ON THE TOPIC OF MAGNESIUM: We have a page dedicated to the Magic Mineral and all that it entails. Please follow the link for an in depth understanding: All About Magnesium
HOW DO I KNOW HOW MUCH MAGNESIUM I SHOULD USE? The interesting fact is that, studies show that our skin acts as a filter, leaving behind what the body doesn't need. Start with the minimum dose recommended on the label, and work your dose up to what you consider to be beneficial for your needs.
THE MAGNESIUM LEAVES AN ITCHY/TINGLING SENSATION. IS SOMETHING WRONG WITH THE PRODUCT? This is a very common reaction to the initial uses of Transdermal Magnesium. It is, after all, similar to being in a very salty ocean. This sensation usually subsides within a few uses. If it is bothersome, try to wait 20 minutes for full absorption, then wash off or apply a lotion.
WHERE AND HOW DO I APPLY THE MAGNESIUM? If you have an "affected" area (ie: sore/cramping muscles, arthritis, spasms, etc) you should apply directly over the affected area and massage to absorb. If you would like to use the Magnesium for concerns that do not have a specific "area", please apply to your lower abdomen which is shown in studies to be the most absorbent part of the body, and massage in.
HOW OFTEN SHOULD I USE THE MAGNESIUM? Consistent use will provide the best results! Using minimally once per day to three times per day is common.
WHICH IS THE BEST CHOICE FOR ME? THE MAGNESIUM SPRAY OR THE MAGNESIUM CREAM? The truth is that both products work wonderfully for all uses, baring in mind that the Magnesium Cream + Arnica is designed especially for pain and inflammation (arnica isn't needed for sleep, anxiety, blood pressure regulation, etc.). The cream is a less concentrated product, and still extremely efficient. It is also more gentle on sensitive skin and wonderful for massages. The spray is a little faster to use and boasts slightly more Magnesium per ml but does have the consistency of ocean water (after all Magnesium is a salt), which can lead some people to prefer the cream!